Privacy Policy

In this policy Poppy’s Natural Skincare, ‘we’, ‘us’ or ‘our’ refers to the owner of this website, and ‘you’ or ‘your’ refers to the user or viewer of this website. Poppy’s Natural Skincare is committed to ensuring the privacy and protection of visitors to this website www.poppysns.co.uk. Please read this Privacy Policy in order to understand what information we collect, how we use it and under what circumstances we disclose it.

All products and services are made available subject to the terms set out in this statement of our Privacy Policy. By using this website or purchasing goods from us, you are consenting to the collection, use and transfer of your information under the terms of this policy. We reserve the right to change this policy at any time. Any changes will be posted to this page.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, w​hen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

If you opt in to be part of our email community, you will receive personalised email communications from us regarding skincare and sustainability tips, promotions, new product launches, new journal articles and more. You may unsubscribe from our contact list at any time by clicking "unsubscribe from this list" at the bottom of the email or emailing us directly at info@poppysns.co.uk.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order or other lawful request for information we receive, or to otherwise protect our rights.

 

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Contact Us

Any Personal Information we may store manually/ electronically will at all times comply with GDPR. If you would like to access, correct, amend or delete any Personal Information we have about you, please contact us at info@poppysns.co.uk

 
 

If you would like advice on your skincare routine email us at  info@poppysns.co.uk

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