TERMS & CONDITIONS
Thank you for shopping at Poppy’s Natural Skincare.
By ordering our products from our website, you are agreeing to our terms and conditions.
The content of the pages of this website, including product details and pricing is for general information use only and is subject to change without notice.
Due to the nature of our products all sales are final once payment has been accepted.
For hygiene reasons and due to stringent standards we do not accept returns or exchanges.
We would like you to be happy with your products, please ensure suitability of the ingredients before purchase. If you have a problem with your order (e.g. incorrect), please contact us within three days of receipt and we will try to remedy the situation as best we can.
Due to the handmade nature of our products, there may be very slight variations in product colour, scent or texture, quality is never compromised. These variations are simply due to natural seasonal changes in plant material.
On rare occasions, our packaging specification may be other than as advertised.
No responsibility will be accepted for the misuse of our products or deterioration of our products arising from incorrect storage or use.
All the content on this site (including but not limited to text, graphics, logos, images etc.) is the property of Poppy’s Natural Skincare. The content of this site may not be used, reproduced, duplicated or copied, sold, resold, accessed, modified, or otherwise exploited in whole or in part for any purpose without our prior written consent.
We never disclose any of your details and don't store account numbers. The information you provide is used solely to process your order.
DESPATCH & DELIVERY
Thank you for shopping at Poppy’s Natural Skincare
As products are handmade to order, please allow up to 5 working days for products to be made and dispatched. Subject to demand and completed payment.
Orders placed over the weekend will be processed on the next working day.
Apologies, we cannot accept responsibility for goods damaged in transit or loss resulting from delivery delays, or as a result of incorrect address details.
Postage and Packing charges:
• Free for orders over £40
• £1.99 for orders less than £40
All UK orders are sent via Royal Mail 1st class 'signed for' recorded delivery (signature required).
Delivery is 1-2 days from dispatch date.
Apologies, we are unable to deliver to PO boxes.
All prices are quoted in sterling (GBP).
We accept all major credit/debit cards securely through Paypal as well as through a Paypal account.
All orders are processed and dispatched upon receipt of completed payment.
All prices are subject to alteration (mostly due to price changes in raw materials) without prior notice. This does not apply to orders already placed and paid in full.
We reserve the right to amend postage and packaging prices accordingly.